Frequently Asked Questions
Frequently asked questions
What is Dysphagia/Swallowing Difficulties?
The definition of dysphagia is "difficulty or discomfort in swallowing, as a symptom of disease" and you can find out more by clicking here.
What do I do if I suspect I have Dysphagia/Swallowing Difficulties?
If you suspect that you or a loved one is experiencing symptoms of swallowing difficulties you should book an appointment with your GP.
What is Under Nourishment?
Under nourishment (also known as malnutrition) is a growing problem in our community, and is where your body is not getting enough calories and/or nutrients. You can find out more here.
What do Wiltshire Farm Foods do?
For over 30 years, Wiltshire Farm Foods has been delivering frozen ready meals for our customers to enjoy whenever they like. There are over 340 tasty dishes, including over 85 Softer Foods dishes, hand-delivered by local drivers who are reliable, friendly and here to help our customers.
What is the relationship between Specialist Nutrition and Wiltshire Farm Foods?
Specialist Nutrition is a name Wiltshire Farm Foods has given to our innovative meals for those with Swallowing Difficulties or Under Nourishment. Specialist Nutrition includes our Softer Foods and Mini Meals Extra range.
Can I request a Brochure?
You can indeed, the best way to do this is to fill out our Request a brochure form.
How do I search for meals that fit within my dietary requirements?
If you have dietary requirements you can use our diet search filters on our main website.
What size are the meals?
Our main range of meals come in three different sizes which you can look at here. Our Purée meals come in two sizes, Classic and Petite. Our Minced and Soft & Bite-Sized meals come in main meal size only, and Mini Meals Extra are our smaller portion meals that are still packed with calories and protein.
When do you deliver in my area?
You can visit this page on our website to find out when we deliver in your area.
How long is the wait between order and delivery?
The majority of our local delivery outlets have a 1-2 day lead time. You will be able to select a delivery date during the checkout process.
How do your meals arrive?
Our meals are delivered frozen by our friendly delivery drivers.
How are the meals stored?
Our meals arrive frozen to your door and need to be kept frozen. Our friendly drivers will even put them away in your freezer for you.
Do the meals need to be defrosted before cooking?
Our meals are designed to be cooked from frozen, all you need to do is take them from the freezer and put them straight into the oven or microwave.
Can items be microwaved/oven cooked?
Most of our dishes can be cooked in either the oven or microwave. Some items are oven cook only and this is stated on our website and on the labels. It's important to note that our Purée dishes, when cooking in the microwave, must be cooked on half power.
Is there a minimum order/delivery charge?
We do not have a delivery charge, but depending on the delivery address, a minimum order value may apply. Once you have entered your delivery postcode into the ‘Find Delivery Days’ box on the homepage you’ll be able to see if a minimum order value applies.
Do you supply to Care Homes and hospitals?
Our Specialist Nutrition meals can be supplied to care homes and hospitals via our parent company apetito.
Are the meals suitable for children?
Our meals have been developed with adults in mind. Best thing to do would be to discuss with your Dietitian to understand what's best for your child.
How much are the meals?
Our Specialist Nutrition main meals start from £3.99 and our snacks and desserts from £1.19.
What is IDDSI?
The International Dysphagia Diet Standardisation Initiative (IDDSI) framework is a set of global standards which detail the types and textures of foods needed by individuals who have dysphagia (swallowing difficulties) and who are at risk of choking or aspiration (food or liquid going into their airway). The descriptors aim to provide standardised terminology to be used globally by health professionals and food providers when communicating about an individual’s requirements for a texture modified diet. The IDDSI food textures that our Softer Foods range cover are:
Level 4 = Puréed
Level 5 = Minced
Level 6 = Soft & Bite-Sized
You can find out more here.
Can I get free samples?
Usually, we do not provide free samples.
However, if you are a Healthcare Professional we are offering Tasting Boxes for you to enjoy in your own time. This offer is available for a limited time only. Find out more about this here.
Alternatively, if you are a Healthcare Professional we are able to come out to you and offer a free tasting session. To request your tasting please visit here.
I have more questions, how do I get in touch with someone?
Please visit our Contact Us page to find out the best ways to get in touch.
Order a FREE Brochure
Request a free brochure to browse all of our Specialist Nutrition meal ranges:
Main brochure - includes all of our delicious meals. You will be able to find our Specialist Nutrition ranges in their own section at the back.
Softer Foods brochure - includes our range of meals for those with swallowing difficulties.